This page lets you request the deletion of a Bannervale account (Android phones and tablets, iPhone, iPad and PC), published by Certyneo SASU (Djoox Studio). The French version prevails.
With the account (email, Google or Apple)
In the game: Settings > Account > "Delete the account". Erased: the account, the email address, the identifier, the progress saved online and the game in progress. With Apple, the authorization given to Bannervale is also revoked with Apple.
From this site (account with email and password)
Sign in below: the account is deleted right away, with its progress saved online, and a confirmation is sent to the account's address if it was verified. This is permanent. Purchases tied to the account can no longer be restored.
Account opened with Google or Apple: delete it in the game, or by email (below).
Without access to the account, or for a child
Write to contact@djoox.com with the account's email address, subject "Bannervale account deletion". The deletion is done within 30 days and confirmed by email.
Save without an account
It can be erased from the game (Settings > "Erase the online save"), or by uninstalling the game and then writing to contact@djoox.com if needed.
What remains for a while
Technical logs (IP address, 30 days at most); backups of the studio's server, erased in turn within 90 days at most; Stripe sales records at Certyneo SASU, 10 years, not linked to the person. Daily Challenge results and play data are not linked to any account: they erase themselves (8 and 90 days). Purchases on phones and tablets remain recorded by Google Play or the App Store and are restored with the same store account. Purchases made from Stripe remain recorded at Stripe. Steam achievements and purchases are handled by Valve.
Details: Privacy policy. Back to the Bannervale page