For Bannervale on PC outside Steam: purchases made on bannervale.djoox.com or in the game downloaded from this site. Updated on November 7, 2026. Provisional version, under review.
1. In short
- Who sells: Stripe, as reseller, through its payment service Link. Payment, receipt, VAT, refunds and disputes go through Stripe.
- Who makes the game: Certyneo SASU, under the Djoox Studio brand. It grants you the right to play.
- What you buy: digital content, with no physical medium, unlocked right away on your Bannervale account.
- A question about the game? contact@djoox.com.
2. Who does what
Stripe, reseller. Purchases are sold by Stripe, under its Managed Payments service, and appear as "Sold through Link". Your purchase is governed by the Link terms for "Sold Through Link" purchases. Stripe calculates and remits VAT and taxes, sends the receipt and invoice, and handles refunds and disputes. On your bank statement, the purchase appears as LINK.COM* DJOOX STUDIO.
Certyneo SASU (Djoox Studio), publisher. Certyneo SASU, 14 rue Beffroy, 92200 Neuilly-sur-Seine, France, creates and publishes Bannervale. It grants you the license described in section 5 and handles everything related to the game: account, content, restoring, help. Full publisher information is in the legal notice.
3. Try, then buy
- Downloading Bannervale from this site is free. It lets you play the prologue and the first chapter of the Story without paying anything.
- The base game unlocks the rest of the game. It can be bought in the in-game Shop or on the Buy page.
- Once you own the base game, the Shop offers cosmetic content (a landscape, decorations). It gives no advantage in play.
- The price shown before payment is the final price, all taxes included. Depending on your country, Stripe may show it in your currency.
- A Bannervale account (email address and password) is required to buy, so that the content is tied to you. A player under 16 buys with a parent, from the account created by that parent.
4. Delivery
- Purchased content unlocks immediately on your Bannervale account as soon as Stripe confirms the payment, usually within moments.
- Just launch the game and sign in to that account.
- If the content does not appear after a few minutes, write to contact@djoox.com with the account address and the date of purchase.
5. License
- Certyneo SASU grants you a personal, non-exclusive and non-transferable license to play Bannervale and the purchased content, for your private, non-commercial use.
- The license is tied to your Bannervale account. It cannot be resold, lent or transferred to another account.
- The game, its texts, images, music and trademarks remain the property of Certyneo SASU. Copying, modifying, decompiling or distributing them is forbidden, except where the law allows it.
- Purchases made on this site apply to the PC version downloaded from this site. They do not unlock on Steam, Google Play or the App Store, and vice versa. Your progress, however, follows your account.
- The license ends if the account is deleted, or in case of fraud or serious breach of these terms.
6. Free restoring
Your purchases are not lost when you change computers or reinstall the game: sign in to the same Bannervale account, and the purchased content comes back, free of charge.
7. Withdrawal, refunds and complaints
Since Stripe is the reseller, the right of withdrawal, refunds, payment disputes and mediation are governed by the Link terms for "Sold Through Link" purchases. To make a request, use the link in the receipt sent by Link or Link support.
A problem with the game itself (missing content, defect): write to contact@djoox.com first; we will look for a solution with you.
8. Countries where buying is not possible
Stripe does not sell in the following countries and territories: China, Russia, Cuba, Iran, North Korea, Syria, Kosovo, Ascension Island and Tristan da Cunha. The free game can still be downloaded, but payment does not open.
9. Personal data
What Certyneo SASU receives from a purchase, and what Stripe processes on its side, is described in the Bannervale privacy policy.
10. Governing law
The license is governed by French law, without depriving you of the protection granted by the law of your country of residence. The sale itself is governed by the Link terms.
11. Contact
Help with the game, the account or content: contact@djoox.com · Bannervale help · Delete an account